User guide · help · 4 min read
Your card, your invoices, all in one place.
Everything billing-related lives at /my-account/membership-billing/. Card on file, invoice history, GST breakdown, and the update-card button.
We never store your card number. Stripe holds it, we only see the last four digits.
What you can see and do
Everything billing-related lives at /my-account/membership-billing/.
- Current tier and the price you’re paying
- Next billing date
- Card on file, last 4 digits + expiry month/year
- Complete invoice history, every charge you have made
- Download any invoice as a PDF (useful for tax / expense claims)
- Update your card
Understanding your invoices
Each invoice shows:
- Billing period covered (e.g. “14 April 2026 – 14 May 2026”)
- Line items, tier name, price
- GST, Garden Buddy AU is GST-registered. GST is included in the price and itemised on invoices.
- Payment method, last 4 of your card
- Paid status with date
- Our ABN, 86 081 237 087 (Dutch Digital Dynamics Pty Ltd)
Sample invoice breakdown
| Line | Amount |
|---|---|
| Pro Annual membership (14 Apr 2026 – 14 Apr 2027) | $53.64 |
| GST (10%) | $5.36 |
| Total | $59.00 |
If a payment fails
- Stripe retries automatically 3 days later.
- A payment-failure email goes to your address at each retry.
- If all retries fail (3 attempts over 7 days), your membership is suspended, access to /my-garden/ revoked, garden data preserved.
- Update your card at /my-account/membership-billing/. Access restores within 60 seconds of successful payment.
Common reasons a payment fails
- Card expired, replace with the new card you received from your bank
- Over credit limit, pay down the card or use a different one
- Bank fraud hold, call your bank to clear the transaction (Stripe charges appear as international processor)
- Card cancelled/stolen, update to the replacement card once you get it
GST and tax time
All invoices are GST-inclusive and carry our ABN. Print or download for your tax records.
Business use
If you use Garden Buddy AU for a business purpose:
- Market garden / CSA operator, subscription is a business expense, GST claimable if GST-registered
- Farmers’ market stallholder, same as above
- Food bloggers / recipe content using own produce, may qualify depending on income structure
- Consultants advising home growers, professional-development expense
Check with your accountant, we don’t give tax advice. But we provide properly-formatted GST invoices so whatever your accountant decides, you have the paperwork.
Corporate / bulk billing
Not currently supported. If you want to pay for a community garden, a school program, or a workshop series, email us, we handle these case-by-case with manual invoicing outside the normal PMPro / Stripe flow.
Typical cases:
- School garden program, 5–20 student accounts, teacher admin access
- Community garden, single shared account used by committee
- Workshop / training, temporary Pro access for attendees
Viewing your full payment history
The invoice history on /my-account/membership-billing/ shows every charge. Columns:
| Column | Shows |
|---|---|
| Date | Payment date |
| Amount | GST-inclusive total |
| Tier | Which plan it was for |
| Status | Paid / Pending / Failed |
| Invoice | Download PDF |
Click any date to see the invoice detail including billing period covered and tax breakdown.
What happens when you cancel
Cancelling stops the next charge. It does not refund what you have already paid. Your invoice history will show the charges you made and no reversal against them, which is expected rather than an error.
You keep full access until the end of the period you paid for. Cancel 4 months into an annual plan and Garden Buddy stays open to you until month 12, then the account drops back to free. Nothing further is billed.
If a charge on your statement genuinely looks wrong, that is a different matter. Send us the invoice date and amount from this page and we will look into it.