How do I contact Garden Buddy support?

You can reach Garden Buddy support via email at support@gardenbuddy.au or use the contact form on the /contact/ page. Email is the fastest path for most questions, and we reply within 1 business day (AEST). We're a two-person operation based in Dayboro, Queensland, so we don't offer phone support, but written replies are reliable and documented.

How long does Garden Buddy support take to respond?

Garden Buddy support replies within 1 business day (AEST) for emails received during business hours (Monday–Friday 09:00–17:00). We're based in Dayboro, Queensland, so all response times are in Australian Eastern Standard Time. Emails received outside business hours or weekends will be answered by the next business day.

Does Garden Buddy offer phone support?

No, Garden Buddy does not offer phone support. We're a two-person operation, and phone support doesn't scale for us. Instead, we focus on written email replies, which we've found to be more reliable, documented, and easier for thorough troubleshooting.

How long do refunds take from Garden Buddy?

Refunds process through Stripe in 3–5 business days. This timeline is set by Stripe, not by Garden Buddy, so the processing time is outside our direct control. Once your refund is initiated, you should see it reflected in your account within that window.

What should I include when emailing Garden Buddy support?

Include your account email address, what you were trying to do, what actually happened (with error messages), your browser and device, and a screenshot if possible. A clear subject line and chronological description of your actions help us understand issues faster. These details significantly speed up our reply time.

Contact and support

Help3 min read

Two ways to reach us. Email is fastest for most things. We’re a two-person operation — no phone support — but written replies come within a business day.

1 business dayReply time

Emailsupport@gardenbuddy.au

AESTTimezone

On this page

Email
Contact form
What we can’t do
What we actually do well
Feedback and ideas

Email

Fastest path for most questions. support@gardenbuddy.au. We reply within 1 business day (AEST).

What to include in your email

Your account email address (so we can look up your account)
What you were trying to do (“I wanted to add a bed” / “I was logging a harvest”)
What actually happened (including any error messages verbatim)
Browser and device (“Chrome on iPhone 15”, “Firefox on Windows 11”)
Screenshot if possible — often worth 500 words of description

What speeds up a reply

Clear subject line (“Can’t log harvest after card update” beats “help”)
Chronological description of what you did
Exact error text if there was one
Screenshot with the error visible

Contact form

If you’re not signed in or don’t want to use email, the /contact/ page has a form. Same response time, same people reading it.

What we can’t do

Things we don’t offer

Phone support. Not offered — we’re a two-person operation and phone support doesn’t scale. Written replies via email are the channel.

Same-day refunds. Refunds process through Stripe in 3–5 business days — that’s Stripe’s timeline, not ours.

Access your garden data without your permission. Even for debugging. If you need us to investigate, export your data first (via /my-account/export-data/) and share the export file.

Gardening advice. We’re not horticulturists. We built the tool; we don’t consult on your specific plants. (The guide content itself is curated from published sources — not personalised advice.)

What we actually do well

Written replies within a business day — reliable, not automated
Debugging signup, payment, or access issues — we can see the Stripe logs and the PMPro database
Advice on adding data, fixing mistakes, using features you’re stuck on
Genuine interest in hearing what’s broken or could be better — feedback shapes what we build next
Fixing things quickly when we break them — we own our bugs, we ship fixes same-week

Feedback and ideas

We read every email. If you’ve got an idea for a feature, a bug report, a criticism, a question about why something works the way it does — send it.

This product exists because we were annoyed at the state of Australian gardening tools. User feedback shapes what we build next. Recent features added or planned based on user email:

Harvest notes field expanded from 200 to 500 characters (member request)
CSV export added (multiple members asked)
Per-crop price overrides for Pro tier (feedback: “kale ROI is unrealistic”)
Pause feature (on the roadmap — 3 separate members asked)
Family/shared accounts (planned — multiple couples asked)

Timezones and response windows

We’re based in Dayboro, Queensland — AEST (UTC+10), no daylight saving.

Business hours — Mon–Fri 09:00–17:00 AEST
Replies — within 1 business day for all emails received during business hours
Weekends — we check Saturdays for urgent payment/access issues but not for general questions
Public holidays — delayed response; noted on the site when applicable

Postal address (for legal / ABN matters)

Dutch Digital Dynamics Pty Ltd
ABN 86 081 237 087
Dayboro, Queensland, Australia

Not a walk-in office — email first.

End of the guide

That’s the full user guide — 25 pages, front to back. If you’ve read this far, you know more about Garden Buddy than 99% of members. Now go plant something.

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