What is Garden Buddy's refund policy?

Garden Buddy offers different refund policies by subscription type. Annual subscriptions: full refund within 30 days of payment, no questions askedu2014email support@gardenbuddy.au to request one. Monthly subscriptions: non-refundable but cancellable anytime, with access continuing to the end of your paid month.

Can I cancel my Garden Buddy membership anytime?

Yes, you can cancel your Garden Buddy membership anytime from your account page (My Account u2192 Membership u2192 Cancel). Your access continues until the end of your current billing period, so cancellation doesn't cut off access immediately. Card details aren't retained after cancellation.

Is Garden Buddy responsible if my plants die?

No. While Garden Buddy provides gardening advice and works to be accurate, it's not liable for failed crops, dead plants, or financial losses from following the advice. The service is designed to inform your gardening decisions, not replace your own judgment and expertise.

What uptime does Garden Buddy guarantee?

Garden Buddy aims for 99% uptime but operates as a small team rather than a large corporation. During outages, the team works to fix issues quickly. For status updates during any service disruptions, check your account page or email support@gardenbuddy.au.

Who operates Garden Buddy?

Garden Buddy is operated by HELP4BIS (ABN 86 081 237 087), an Australian company based in Dayboro, Queensland. It's Australian-owned and complies with Australian Consumer Law, which guarantees your rights as a member.

Terms of Service

The boring legal stuff. Written in plain English so anyone can read it.

Who we are

Garden Buddy is operated by HELP4BIS (ABN 86 081 237 087), an Australian company based in Dayboro, Queensland. When this document says “we” or “us”, it means that company.

What you get

Access to the features of the membership tier you signed up for, while your subscription is paid up. Free accounts get free-tier access for as long as the service exists.

We aim for 99% uptime but we are a small operation, not Amazon. If we have an outage, we will fix it as fast as we can.

What you owe us

Pay your subscription on time. Do not abuse the service (no scraping at scale, no reselling our data, no trying to break things). Be reasonable in support emails.

Refunds

Annual subscriptions: full refund within 30 days of payment, no questions asked. Email support@gardenbuddy.au.

Monthly subscriptions: no refunds, but you can cancel any time and your access continues to the end of the month you paid for.

Cancellation

Cancel any time from your account page (My Account → Membership → Cancel). Your access continues until the end of the period you paid for. We do not retain your card details after cancellation.

Liability

Garden Buddy provides advice based on the data we have. We make every reasonable effort to be accurate, but we are not responsible for failed crops, dead plants, or financial losses arising from following our advice. Gardening involves judgement; the tool is meant to inform that judgement, not replace it.

Nothing in these terms removes any guarantee or right you have under the Australian Consumer Law.

Changes to these terms

If we change these terms in a material way, we will email all members at least 14 days before the change takes effect. The current version is always at gardenbuddy.au/terms.

Last updated: 12 April 2026.