Who we are

Garden Buddy AU is operated by HELP4BIS (ABN 86 081 237 087), an Australian company based in Dayboro, Queensland. When this document says “we” or “us”, it means that company.

What you get

Access to the features of the membership tier you signed up for, while your subscription is paid up. Free accounts get free-tier access for as long as the service exists.

We aim for 99% uptime but we are a small operation, not Amazon. If we have an outage, we will fix it as fast as we can.

What you owe us

Pay your subscription on time. Do not abuse the service (no scraping at scale, no reselling our data, no trying to break things). Be reasonable in support emails.

Refunds

Annual subscriptions: full refund within 30 days of payment, no questions asked. Email support@gardenbuddy.au.

Monthly subscriptions: no refunds, but you can cancel any time and your access continues to the end of the month you paid for.

Cancellation

Cancel any time from your account page (My Account → Membership → Cancel). Your access continues until the end of the period you paid for. We do not retain your card details after cancellation.

Liability

Garden Buddy AU provides advice based on the data we have. We make every reasonable effort to be accurate, but we are not responsible for failed crops, dead plants, or financial losses arising from following our advice. Gardening involves judgement; the tool is meant to inform that judgement, not replace it.

Nothing in these terms removes any guarantee or right you have under the Australian Consumer Law.

Changes to these terms

If we change these terms in a material way, we will email all members at least 14 days before the change takes effect. The current version is always at gardenbuddy.au/terms.

Third-party brand references

Garden Buddy AU references the trade names of Australian grocery retailers — Woolworths, Coles, Aldi and IGA — and the trade names of seed and garden suppliers in our growing guides. These references are made for the limited and lawful purpose of factual comparison and consumer information.

We are an independent service. We are not affiliated with, endorsed by, sponsored by, or otherwise connected to any of the retailers or suppliers named on this site, unless we say so explicitly on the relevant page (for example, where a link is marked as a paid affiliate link).

All trademarks, logos and brand names referenced on Garden Buddy AU are the property of their respective owners. Where we display pricing attributed to a named retailer, that data is compiled from prices the retailer has published on their own public website, and is provided for personal, non-commercial reference only.

If you are a rights-holder and want data referencing your brand amended or removed, please follow the process on our data takedown page. We respond to verified requests within 5 business days and action them within 10 business days.

Last updated: 23 May 2026.