Account and billing

What you can see and do

Everything billing-related lives at /my-account/membership-billing/.

• Current tier and the price you’re paying
• Next billing date
• Card on file — last 4 digits + expiry month/year
• Complete invoice history — every charge, refund, prorated adjustment
• Download any invoice as a PDF (useful for tax / expense claims)
• Update your card

Understanding your invoices

Each invoice shows:

• Billing period covered (e.g. “14 April 2026 – 14 May 2026”)
• Line items — tier name, price
• GST — Garden Buddy is GST-registered. GST is included in the price and itemised on invoices.
• Payment method — last 4 of your card
• Paid status with date
• Our ABN — 86 081 237 087 (Dutch Digital Dynamics Pty Ltd)

Sample invoice breakdown

Line	Amount
Pro Annual membership (14 Apr 2026 – 14 Apr 2027)	$53.64
GST (10%)	$5.36
Total	$59.00

If a payment fails

1. Stripe retries automatically 3 days later.
2. A payment-failure email goes to your address at each retry.
3. If all retries fail (3 attempts over 7 days), your membership is suspended — access to /my-garden/ revoked, garden data preserved.
4. Update your card at /my-account/membership-billing/. Access restores within 60 seconds of successful payment.

Common reasons a payment fails

• Card expired — replace with the new card you received from your bank
• Over credit limit — pay down the card or use a different one
• Bank fraud hold — call your bank to clear the transaction (Stripe charges appear as international processor)
• Card cancelled/stolen — update to the replacement card once you get it

GST and tax time

All invoices are GST-inclusive and carry our ABN. Print or download for your tax records.

Business use

If you use Garden Buddy for a business purpose:

• Market garden / CSA operator — subscription is a business expense, GST claimable if GST-registered
• Farmers’ market stallholder — same as above
• Food bloggers / recipe content using own produce — may qualify depending on income structure
• Consultants advising home growers — professional-development expense

Check with your accountant — we don’t give tax advice. But we provide properly-formatted GST invoices so whatever your accountant decides, you have the paperwork.

Corporate / bulk billing

Not currently supported. If you want to pay for a community garden, a school program, or a workshop series, email us — we handle these case-by-case with manual invoicing outside the normal PMPro / Stripe flow.

Typical cases:

• School garden program — 5–20 student accounts, teacher admin access
• Community garden — single shared account used by committee
• Workshop / training — temporary Pro access for attendees

Viewing your full payment history

The invoice history on /my-account/membership-billing/ shows every charge. Columns:

Column	Shows
Date	Payment date
Amount	GST-inclusive total
Tier	Which plan it was for
Status	Paid / Refunded / Pending / Failed
Invoice	Download PDF

Click any date to see the invoice detail including billing period covered and tax breakdown.

Checking for refunds

Refunds appear as negative-amount entries in your invoice history. If you cancelled annual mid-year, you should see:

1. Original charge (e.g. $59.00 for Pro Annual)
2. Refund (e.g. –$39.33 for 8 unused months)

Refunds take 3–5 business days to appear on your card. Stripe sends a refund confirmation email when it processes.