How do I cancel my subscription?

Go to /my-account/ and click 'Cancel membership'. Confirm by clicking 'Yes, cancel' on the next page. That's it, one click, no phone calls or retention loops. Your access continues until the end of your current billing period, then no further charges are applied to your card.

Can I get a refund if I cancel my subscription?

We do not refund unused time or change of mind. Cancelling stops the next charge and your access continues to the end of the period you have already paid for, then the account drops back to free. If you are not sure a year suits you, start with a month. None of this limits your rights under the Australian Consumer Law.

What happens to my garden data when I cancel?

Your garden data remains in our database for 12 months in case you re-subscribe. After 12 months, we anonymise and delete it. You're not automatically logged out, so you can still export your data or archive plants before the 12-month window closes.

Can I pause my subscription instead of cancelling?

A formal pause isn't currently available, but you can cancel and re-subscribe within 12 months. Your garden data waits in the system during that time, so you won't lose anything, you'll just avoid paying during the dormant period.

User guide · help · 5 min read

Leave whenever you like, no retention loop.

Q: How do I upgrade my subscription to a higher tier?

Go to /my-account/membership-levels/ and click 'Upgrade' on the tier you want. Pay for the new tier and it is active immediately. Whatever is left of the plan you are leaving is not refunded or credited, so the end of a billing period is the tidiest time to switch.

Cancel, upgrade, downgrade, or change your card. All from /my-account/, no phone calls or retention loops.

How to cancel Account and billing

Cancelling takes two clicks and your data stays put until you ask us to delete it.

1 clickTo cancel

InstantUpgrade effect

Next renewalDowngrade effect

12 monthsData retention after cancel

On this page

Cancel
Re-subscribe after cancelling
Upgrade
Downgrade
Change card
Pause instead of cancel

Cancel

Go to /my-account/.
Click “Cancel membership”.
On the confirmation page, click “Yes, cancel”.

That’s it. No phone call. No retention loop asking “are you sure?” three times. One click, done.

What happens after cancellation

Your access continues until the end of your current billing period. If you cancelled mid-month on a monthly plan, you keep access for another few weeks.
No further charges. Stripe subscription is ended; card is not billed again.
Your garden data stays in the database for 12 months in case you come back. After 12 months we anonymise and delete.
You’re not logged out. Your session continues until it expires; you can browse the garden, export data, archive plants, whatever you like.

We do not refund unused time

This is the one thing worth knowing before you pick a plan. Cancelling stops the next charge, it does not send money back. Cancel 4 months into an annual plan and you keep full access until month 12, but there is no refund for the 8 months you did not use. Monthly works the same way: you keep access to the end of the month you have paid for, then it stops.

Not sure? Start monthly

If you are undecided about a year, take a month. It costs less than a punnet of seedlings and you can walk away at the end of it with nothing owing. Move to annual later once you know the site earns its keep.

Re-subscribe after cancelling

Go to /my-account/membership-levels/.
Pick a tier (same as before or different).
Go through checkout again, enter card details, pay.
Access restored.

If within 12 months of your last cancellation, your old garden data re-activates, no data loss, seamless resumption.

Upgrade

Starter to Pro, or monthly to annual. The new tier is active immediately.

Go to /my-account/membership-levels/.
Click “Upgrade” on the tier you want.
Pay for the new tier at checkout.
New tier active immediately.

Whatever is left of the plan you are leaving is not refunded or credited, so the tidiest time to upgrade is at the end of a billing period rather than the middle of one.

Downgrade

Pro → Starter, or annual → monthly. Takes effect at your next renewal, no refund on current period.

Go to /my-account/membership-levels/.
Click “Change” on the lower tier.
Confirm.
Current tier continues until your renewal date; then the new (lower) tier kicks in automatically.

Change card

Go to /my-account/membership-billing/.
Click “Update card”.
Stripe’s secure form appears, enter new card details.
Old card removed from your profile; new card used for future charges.

Why you can’t see your full card number

Only the last 4 digits show on the billing page. We never store full numbers, that’s Stripe’s job. To verify which card we’re charging, check your bank statement against the last 4 digits shown.

Pause instead of cancel

Not currently supported. Formal pause is on the 2026 roadmap.

The workaround: cancel, then re-subscribe within 12 months. Your data waits for you; you just skip paying for the dormant period. Less elegant than a formal pause but the outcome is identical.

Common scenarios

Moving abroad for 6 months

Cancel. Re-subscribe when you’re back. Data waits.

Got Pro but only use Starter features

Downgrade. Takes effect at next renewal. You save $30/year.

Got Starter Monthly, want to commit to Annual for the savings

Upgrade Starter Monthly to Starter Annual. Best done at the end of a paid month, since the remainder of the month is not credited. You save about $20 over the next year.

Card was stolen; new card coming in the mail

Nothing urgent. When the new card arrives, go to /my-account/membership-billing/ and update. If a renewal hits in the meantime and the old card fails, Stripe retries for 14 days, update within that window and nothing is disrupted.

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