How do I cancel my subscription?

Go to /my-account/ and click 'Cancel membership'. Confirm by clicking 'Yes, cancel' on the next page. That's it — one click, no phone calls or retention loops. Your access continues until the end of your current billing period, then no further charges are applied to your card.

Can I get a refund if I cancel my subscription?

Annual subscriptions receive prorated refunds automatically. If you cancel 4 months into a $29 annual plan, you'll get refunded for 8 unused months (~$19.40) within 3–5 business days to your original card. Monthly subscriptions don't refund the current month — you keep access until month end.

What happens to my garden data when I cancel?

Your garden data remains in our database for 12 months in case you re-subscribe. After 12 months, we anonymise and delete it. You're not automatically logged out, so you can still export your data or archive plants before the 12-month window closes.

Can I pause my subscription instead of cancelling?

A formal pause isn't currently available, but you can cancel and re-subscribe within 12 months. Your garden data waits in the system during that time, so you won't lose anything — you'll just avoid paying during the dormant period.

How do I upgrade my subscription to a higher tier?

Go to /my-account/membership-levels/ and click 'Upgrade' on the tier you want. Stripe charges you the prorated difference between your current and new tier immediately. For example, upgrading mid-month from Starter to Pro costs only the prorated difference, not the full price.

Cancel, change or restart your subscription

Help5 min read

Cancel, upgrade, downgrade, or change your card. All from /my-account/, no phone calls or retention loops.

1 clickTo cancel

InstantUpgrade effect

Next renewalDowngrade effect

12 monthsData retention after cancel

On this page

Cancel
Re-subscribe after cancelling
Upgrade
Downgrade
Change card
Pause instead of cancel

Cancel

Go to /my-account/.
Click “Cancel membership”.
On the confirmation page, click “Yes, cancel”.

That’s it. No phone call. No retention loop asking “are you sure?” three times. One click, done.

What happens after cancellation

Your access continues until the end of your current billing period. If you cancelled mid-month on a monthly plan, you keep access for another few weeks.
No further charges. Stripe subscription is ended; card is not billed again.
Your garden data stays in the database for 12 months in case you come back. After 12 months we anonymise and delete.
You’re not logged out. Your session continues until it expires; you can browse the garden, export data, archive plants, whatever you like.

Prorated refunds on annual

Annual cancellations get prorated refunds automatically. Cancel 4 months into a $29 annual plan, you get refunded for 8 unused months (~$19.40). Stripe handles the refund within 3–5 business days to your original card.

No refund on monthly

Monthly plans don’t refund the current month. You keep access to end-of-month and then nothing further is charged.

Re-subscribe after cancelling

Go to /my-account/membership-levels/.
Pick a tier (same as before or different).
Go through checkout again — enter card details, pay.
Access restored.

If within 12 months of your last cancellation, your old garden data re-activates — no data loss, seamless resumption.

Upgrade

Starter → Pro, or monthly → annual. Immediate, prorated.

Go to /my-account/membership-levels/.
Click “Upgrade” on the tier you want.
Stripe charges the prorated difference (e.g. mid-month Starter Monthly → Pro Monthly: prorated ~$4 charge).
New tier active immediately.

Worked example

You’re 15 days into a $3.99 Starter Monthly. You upgrade to Pro Annual ($59). Stripe calculates: you’ve used 15/30 days of Starter Monthly = $2.00 “used”; refund $1.99 of the $3.99. Charge $59.00 for the Pro Annual. Net charge: $57.01.

Downgrade

Pro → Starter, or annual → monthly. Takes effect at your next renewal — no refund on current period.

Go to /my-account/membership-levels/.
Click “Change” on the lower tier.
Confirm.
Current tier continues until your renewal date; then the new (lower) tier kicks in automatically.

Change card

Go to /my-account/membership-billing/.
Click “Update card”.
Stripe’s secure form appears — enter new card details.
Old card removed from your profile; new card used for future charges.

Why you can’t see your full card number

Only the last 4 digits show on the billing page. We never store full numbers — that’s Stripe’s job. To verify which card we’re charging, check your bank statement against the last 4 digits shown.

Pause instead of cancel

Not currently supported. Formal pause is on the 2026 roadmap.

The workaround: cancel, then re-subscribe within 12 months. Your data waits for you; you just skip paying for the dormant period. Less elegant than a formal pause but the outcome is identical.

Common scenarios

Moving abroad for 6 months

Cancel. Re-subscribe when you’re back. Data waits.

Got Pro but only use Starter features

Downgrade. Takes effect at next renewal. You save $30/year.

Got Starter Monthly, want to commit to Annual for the savings

Upgrade Starter Monthly → Starter Annual. Prorated charge. You save about $20 over the next year.

Card was stolen; new card coming in the mail

Nothing urgent. When the new card arrives, go to /my-account/membership-billing/ and update. If a renewal hits in the meantime and the old card fails, Stripe retries for 14 days — update within that window and nothing is disrupted.

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