Refunds and Returns
How cancelling, refunds and returns work for our printed books and memberships.
Who we are
GardenBuddy.au is operated by Dutch Digital Dynamics Pty Limited (ABN 86 081 237 087), an Australian company based in Queensland. When this page says “we” or “us”, it means that company.
Printed books
Printed to order. You can cancel within 12 hours of ordering. After that your copy is being printed just for you, so we can’t accept change-of-mind cancellations or returns. If it arrives damaged or faulty, we’ll replace it or refund you. This doesn’t affect your rights under Australian Consumer Law.
Cancelling within 12 hours
Email support@gardenbuddy.au with your order number within 12 hours of placing the order. We’ll cancel it and refund the full amount, postage included.
Damaged, faulty or wrong book
If your book arrives damaged or faulty, or it isn’t what you ordered, email support@gardenbuddy.au with your order number and a photo of the problem. We’ll send you a new copy or refund you. You don’t need to post it back unless we ask, and if we do ask, we pay the postage.
Book that never arrives
Your order is sent by tracked post. If the tracking stops moving or it doesn’t turn up, let us know. We’ll follow it up with the carrier and, if it’s lost, send a new copy or refund you.
The free year of Starter
Each book comes with 12 months of GardenBuddy.au Starter, claimed at gardenbuddy.au/claim. A copy that has been refunded can no longer be used to claim that year.
Memberships
We do not refund unused time or change of mind, on monthly or annual plans. You can cancel any time and your access continues to the end of the period you have already paid for, then nothing further is charged. If you are not sure a year suits you, start with a month. The full detail is in our Terms of Service.
How refunds are paid
Refunds go back to the way you paid (card, Link or Klarna). Once we’ve processed it, it usually shows in your account within 5–10 business days, depending on your bank.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing on this page limits those rights.
Need help?
Email support@gardenbuddy.au and include your order number. We’ll get back to you as soon as we can.
Last updated: 29 September 2026.